Guest Experience Lead: Front Desk at Luxury Waterfront Hotel

Four Seasons; Baltimore (MD); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401k

Employee meals

Room nights discount

Parking discount

Job summary

Four Seasons Baltimore seeks a Front Desk Receptionist to greet guests, manage check-in/out, and assist with inquiries about hotel services and local amenities. The role emphasizes hospitality, professionalism, and personal touches to enhance guest experiences.

You will respond to guest requests, resolve issues, and help ensure smooth operations at the front desk while upholding Four Seasons’ service standards and policies.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Job description

Four Seasons Baltimore seeks a Front Desk Receptionist to greet guests, manage check-in/out, and assist with inquiries about hotel services and local amenities. The role emphasizes hospitality, professionalism, and personal touches to enhance guest experiences.

You will respond to guest requests, resolve issues, and help ensure smooth operations at the front desk while upholding Four Seasons’ service standards and policies.