Guest Experience Lead - Front Desk (3 Days/Week)

Serenity Mental Health Centers; Richardson (TX); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

PTO 10 days + 15 after first year

Health, dental, vision coverage (90%){

401k plan

Paid holidays

Referral rewards

Job summary

Serenity Mental Health Centers is seeking a Front Desk Receptionist to welcome visitors, manage check-in and phone calls, and support a compassionate, efficient front office. You will learn our processes and contribute to a welcoming environment for patients and guests.

The role emphasizes strong customer service, teamwork, and the ability to stay organized in a fast-paced setting while using digital scheduling tools and databases.

Qualifications

• 1+ year of experience in fast-paced, service-oriented roles.
• Comfortable using digital tools like email, scheduling systems, and databases.

Responsibilities

• Greet visitors and guests with warmth and professionalism.
• Update and verify visitor information with every interaction.
• Assist with forms and answer general questions.
• Build rapport with visitors by remembering names, stories, and preferences.
• Maintain a clean, calm, welcoming front area.
• Use scheduling software and office tech efficiently.
• Help out wherever needed as part of a collaborative team.

Skills

Calm energy

Multitasking

Attention to detail

Customer service

Education

High School Diploma or GED

Tools

Scheduling software

Office databases

Job description

Serenity Mental Health Centers is seeking a Front Desk Receptionist to welcome visitors, manage check-in and phone calls, and support a compassionate, efficient front office. You will learn our processes and contribute to a welcoming environment for patients and guests.

The role emphasizes strong customer service, teamwork, and the ability to stay organized in a fast-paced setting while using digital scheduling tools and databases.