Guest Experience Lead - Front Desk

Arbor Lodging; West Des Moines (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a personable Front Desk Agent to greet guests, check in/out, issue room keys, verify reservations and address guest questions. You will assist with reservations, upsell services, handle payments, and coordinate with other hotel departments to resolve issues.

The role requires a friendly, proactive approach and strong communication skills. This full-time on-site position in West Des Moines offers competitive pay and a comprehensive benefits package consistent with Arbor

Qualifications

• High school diploma or equivalent required.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor with a guest-first mindset.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist reservations, pre-registrations, and room blocking.
• Upsell facilities and services.
• Process payments according to procedure.
• Coordinate with other departments to resolve guest needs.

Skills

Customer service

Communication

Guest relations

Teamwork

Organizational skills

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

Arbor Lodging is seeking a personable Front Desk Agent to greet guests, check in/out, issue room keys, verify reservations and address guest questions. You will assist with reservations, upsell services, handle payments, and coordinate with other hotel departments to resolve issues.

The role requires a friendly, proactive approach and strong communication skills. This full-time on-site position in West Des Moines offers competitive pay and a comprehensive benefits package consistent with Arbor