Guest Experience Lead - Front Desk

Drury Hotels Company, LLC; Town of Florida (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Quarterly bonuses up to $3,200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Health benefits including medical, dental, and vision

401(k) retirement plan

Job summary

Drury Hotels Company, LLC is looking for a Guest Service Supervisor at the Drury Plaza Hotel in Lake Buena Vista, FL. In this full-time role, you will assist management with supervising front desk operations and ensuring an exceptional guest experience through superior customer service.

The ideal candidate will possess strong leadership and communication skills, with a keen focus on training and developing team members. Join us and enjoy benefits like flexible scheduling and a quarterly bonus opportunity.

Qualifications

• Ability to give and take direction effectively.
• Requires clear communication skills in English.
• Experience in guest service or related fields preferred.

Responsibilities

• Assist management in supervising front desk operations.
• Ensure high guest service standards are met.
• Train and motivate guest service team members.

Skills

Customer service orientation

Leadership

Communication skills

Detail-oriented

Job description

Drury Hotels Company, LLC is looking for a Guest Service Supervisor at the Drury Plaza Hotel in Lake Buena Vista, FL. In this full-time role, you will assist management with supervising front desk operations and ensuring an exceptional guest experience through superior customer service.

The ideal candidate will possess strong leadership and communication skills, with a keen focus on training and developing team members. Join us and enjoy benefits like flexible scheduling and a quarterly bonus opportunity.