Guest Experience Front Office Leader

Sheraton Lake Buena Vista; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation and holiday pay

Sick leave

Pet insurance

Job summary

Sheraton Lake Buena Vista is seeking a Front Desk/Guest Services leader to ensure smooth guest arrival and departure experiences. You will supervise front desk staff, manage registrations, and coordinate with other hotel departments to maintain brand standards and high guest satisfaction.

The role requires strong communication, cash handling, and familiarity with PMS systems; experience in leadership and knowledge of local attractions is preferred.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in leadership role.
• Proficient with PMS system.
• Advanced knowledge of brand’s reward program.
• Able to handle cash and credit transactions.
• Computer literacy and financial management a must.
• Effective verbal and written communication skills.
• Knowledge of local area attractions and transportation.
• Ability to adapt communication style to suit different audiences.

Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service.
• Monitor and maintain front office systems and equipment.
• Coordinate activities with other hotel departments to improve guest satisfaction.
• Develop and implement controls for expense management and labor costs.
• Interview, hire, train, and develop staff; provide feedback and discipline when needed.
• Maintain high level of customer satisfaction and quality.

Skills

Front Desk Management

Customer service

Communication skills

Cash handling

Tools

PMS system

Opera PMS

Job description

Sheraton Lake Buena Vista is seeking a Front Desk/Guest Services leader to ensure smooth guest arrival and departure experiences. You will supervise front desk staff, manage registrations, and coordinate with other hotel departments to maintain brand standards and high guest satisfaction.

The role requires strong communication, cash handling, and familiarity with PMS systems; experience in leadership and knowledge of local attractions is preferred.