Executive Housekeeper: Lead & Elevate Guestroom Cleanliness

Crowne Plaza North Augusta; North Augusta (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Crowne Plaza North Augusta is seeking an Executive Housekeeper to lead our Housekeeping and Laundry teams, ensuring exceptional guestroom cleanliness and operational excellence.

This hands-on leader will oversee staffing, inspections, inventory, training, and quality control while collaborating with hotel leadership to deliver a premier guest experience. Previous IHG or Crown Plaza experience is a plus.

Qualifications

• 3–5 years of progressive hotel housekeeping experience.
• Experience supervising or managing a team.
• Knowledge of housekeeping operations, room inspections, and inventory control.

Responsibilities

• Lead, supervise, train, coach, and develop housekeeping and laundry associates.
• Manage employee performance, including counseling, evaluations, corrective action, recognition, and development.
• Schedule employees according to forecasted occupancy, business demand, productivity standards, and labor goals.
• Conduct routine inspections of guestrooms and public areas to ensure cleanliness and presentation standards.
• Maintain room quality in accordance with StepStone Hospitality, Crowne Plaza, and IHG standards.
• Monitor room readiness and coordinate with Front Office for timely release of clean rooms.
• Identify deficiencies and ensure timely corrective action and follow-up.
• Develop and maintain departmental training standards for proper cleaning, safety, and guest service.
• Respond to guest concerns related to Housekeeping and ensure service recovery.
• Assist with annual departmental budget preparation and monitor performance against budget.
• Monitor productivity, labor costs, overtime, and supply usage; manage cost per occupied room.

Skills

Housekeeping experience

Supervisory experience

Staff scheduling

Inventory & cost control

Education

High school diploma or equivalent

Hospitality coursework or degree preferred

Job description

Crowne Plaza North Augusta is seeking an Executive Housekeeper to lead our Housekeeping and Laundry teams, ensuring exceptional guestroom cleanliness and operational excellence.

This hands-on leader will oversee staffing, inspections, inventory, training, and quality control while collaborating with hotel leadership to deliver a premier guest experience. Previous IHG or Crown Plaza experience is a plus.