Front Desk Agent – Aloha Guest Services

OUTRIGGER Hospitality Group; Lihue (HI); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health Insurance (Dental, Medical, etc

Paid Holidays, Sick, Vacation

401K Retirement Plan

Recognition and Awards

Employee Assistance Program

Discounted Hotel Rates

Growth opportunities through training

Benefits vary by position

Job summary

OUTRIGGER Hospitality Group is seeking a guest-focused team member to assist guests with check-in/check-out, provide information, and handle calls and mail distribution. You will support hotel operations with a friendly, service-oriented attitude aligned with the Aloha spirit.

The role requires flexibility in work days and shifts, strong collaboration with colleagues, and a commitment to high-quality guest service across all interactions.

Qualifications

• Must have strong service orientation and work well with others.
• Able to work flexible days and shifts.

Responsibilities

• Assist guests and exemplify the image of “Aloha”.
• Handle registration, phone calls, mail distribution, and reports.
• Process monetary transactions and manage check-in/check-out.
• Provide general information to guests and team members.

Skills

Guest service

Flexible schedule

Job description

OUTRIGGER Hospitality Group is seeking a guest-focused team member to assist guests with check-in/check-out, provide information, and handle calls and mail distribution. You will support hotel operations with a friendly, service-oriented attitude aligned with the Aloha spirit.

The role requires flexibility in work days and shifts, strong collaboration with colleagues, and a commitment to high-quality guest service across all interactions.