Front Desk Attendant

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

401(k)

Employee discounts

401(k) matching

Dental insurance

Health insurance

Paid time off

IHG One Pass Program

Job summary

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI is seeking a Front Desk Attendant to warmly welcome guests and manage check-in/check-out procedures with a focus on accuracy and guest satisfaction.

You will assist guests with information on hotel services, routes, and local area attractions, while maintaining a professional demeanor and using the property management system to update guest records.

Qualifications

• 1 year of customer service experience required.
• 1 year of front desk or related hotel experience preferred.
• Opera/PMS experience is a bonus.

Responsibilities

• Welcome guests in a friendly, prompt, and professional manner, recognizing IHG Rewards Club Members and returning guests.
• Check guests in, issue keys, and provide information on hotel services and room location.
• Ensure proper identification is collected at check-in per local requirements.
• Upsell rooms when possible to maximize hotel revenue.
• Answer, record, and process guest calls, messages, requests, or concerns promptly and courteously.
• Accurately record guest information and preferences in the hotel system.
• Check guests out; resolve late or disputed charges.
• Process cash and card transactions using established procedures.

Skills

Customer service experience

Front desk experience

Guest relations

Education

High School Diploma

Tools

Opera/PMS

Job description

Benefits

• 401(k)
• Employee discounts
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Overview

The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us!

Primary Duties and Responsibilities

• Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
• Accurately record guest information and preferences in the Hotel’s internal system.
• Check guests out; resolve any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.

Other Duties and Expectations

• Work closely with all departments using crystal clear communication.
• Lead by example; encourage co-workers to always perform at the highest levels.
• Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
• Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
• Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
• Other duties as assigned.

Qualifications

• 1 year of previous hotel experience is preferred.
• 1 year of customer service, front desk, or related experience is required.
• Opera/PMS experience is a bonus.

Schedule

• Full-Time
• Both AM and PM availability needed
• Flexible availability preferred
• Holidays
• Overtime
• Weekend availability

IHG One Pass Perk

As a member of the IHG Family of brands, Holiday Inn KCI Airport/Atwell Suites KCI employees are eligible to book discounted stays at IHG-branded hotels around the world using the IHG One Pass Program. Even more exciting, you can also share your benefits with the people you care about most. With the IHG One Pass program you get to select Pass Holders – your Plus One shares many of the same benefits you get, and Five Friends share access to the IHG One Pass Friends Rate.