Guest Experience Lead: Friendly Service & Growth

McDonald's; Miami Gardens (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

401k with matching contributions

Paid time off

Education through Archways to Opp.“

Discount programs

Free meals / meal discounts

Job summary

McDonald's offers a Guest Experience Leader role at a corporate-owned restaurant location. You will greet guests, assist with kiosk ordering, and help ensure customer satisfaction in a fast-paced team setting.

Responsibilities include addressing guest concerns, supporting the team, and ensuring kids receive a treat as applicable. Benefits covered include competitive pay, medical/dental/vision coverage, 401k with matching, paid time off, and education programs.

Qualifications

• Outstanding attitude and willingness to learn and grow in a fast-paced team environment.
• Must be 16 years of age or older to work as a Guest Experience Leader at a McDonald's restaurant.

Responsibilities

• Greet guests and communicate with them while ordering.
• Help guests use the ordering kiosks.
• Assist guests as needed and check satisfaction after food is served.
• Address concerns and feedback, escalating to the restaurant team when appropriate.
• Ensure kids receive a kid treat.
• Communicate with the restaurant team to provide feedback and recommendations.

Skills

Greeting guests

Kiosk assistance

Customer service

Teamwork

Job description

McDonald's offers a Guest Experience Leader role at a corporate-owned restaurant location. You will greet guests, assist with kiosk ordering, and help ensure customer satisfaction in a fast-paced team setting.

Responsibilities include addressing guest concerns, supporting the team, and ensuring kids receive a treat as applicable. Benefits covered include competitive pay, medical/dental/vision coverage, 401k with matching, paid time off, and education programs.