Guest Experience Lead — Free Bowling & Discounts

Lucky Strike Entertainment; Colorado; On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Free Bowling

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment is hiring a Greeter/Counter Desk Attendant in Colorado. You will welcome guests, manage the waitlist, assist with lanes, and handle sales at the counter while following cash control procedures.

The role requires strong customer service, telephone etiquette, and the ability to work in a fast-paced entertainment environment. 18+ age, benefits include discounts and perks.

Qualifications

• HS Diploma or equivalent restaurant/hospitality experience (Optional)
• Proven success in school/previous job experience
• Excellent telephone etiquette
• Must meet the minimum age required by state law to serve alcohol

Responsibilities

• Be friendly and inviting to our guests in person and over the phone
• Manage the waitlist
• Track availability and assign lanes, shoes & other equipment
• Prepare for leagues
• Ring sales at the counter and follow our cash control procedures
• Notify mechanics of any pinspotter/pinsetter malfunctions and log issues
• Assist guests with basic bowling instruction
• Operate POS system, central panel, computers, and PA system

Skills

Customer service

Telephone etiquette

Friendly demeanor

Cash handling

Education

HS Diploma or equivalent

Job description

Lucky Strike Entertainment is hiring a Greeter/Counter Desk Attendant in Colorado. You will welcome guests, manage the waitlist, assist with lanes, and handle sales at the counter while following cash control procedures.

The role requires strong customer service, telephone etiquette, and the ability to work in a fast-paced entertainment environment. 18+ age, benefits include discounts and perks.