Guest Experience Lead — Food Safety & Service

Chipotle Mexican Grill group; Morris Plains (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Tuition assistance (select degrees)

Free food

Medical, dental, and vision

Digital tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive guest experience by ensuring safe, quality food and well-trained crew. This role involves managing a clean, efficient line, supervising shifts, and supporting staff development.

You will resolve customer issues, ensure food safety practices, and assist with front-of-house operations and office duties. A high school diploma and restaurant experience are preferred, with opportunities for advancement.

Qualifications

• Knowledge of cash handling policies and procedures.
• Understanding of food safety standards and health department matters.
• Ability to communicate clearly with customers and team members.
• Experience in restaurant operations and front-of-house tasks.

Responsibilities

• Ensure high-quality, great-tasting food is served.
• Resolve food quality issues and customer incidents promptly.
• Monitor hand washing, glove changes, and line time/temperature for safety.
• Supervise crew breaks, shifts, and line schedules; cross-train front-of-house staff.
• Assist with crew performance reviews and development of future leaders.
• Handle office tasks including banking, cash policies, and supplies management.

Skills

Cash handling

Food safety

Customer service

Communication

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to maintain a positive guest experience by ensuring safe, quality food and well-trained crew. This role involves managing a clean, efficient line, supervising shifts, and supporting staff development.

You will resolve customer issues, ensure food safety practices, and assist with front-of-house operations and office duties. A high school diploma and restaurant experience are preferred, with opportunities for advancement.