Guest Experience Lead & Floor Leader

Build-A-Bear; Lubbock (TX); On-site; USD 28,000 - 36,000; Part time

Job summary

Build-A-Bear in Lubbock, Texas is seeking a Sales Lead who exemplifies the Experience First behaviors to light the way for Bear Builders.

The Sales Lead will take on Floor Leader responsibilities, guiding a team during peak shifts while ensuring operational excellence and exceptional Guest experiences. This is a part-time role requiring 15-25 hours per week and is perfect for those who thrive in a dynamic retail environment.

Qualifications

• Availability to work 15-25 hours per week.
• Strong desire to develop, train, and support others’ success.

Responsibilities

• Be a role model to others in providing exceptional Guest service.
• Guide, support, and direct a team to ensure smooth store operations.
• Model Experience First behaviors.
• Provide feedback to management on performance and compliance issues.

Skills

Experience First behaviors

Exceptional Guest service

Team commitment

Good judgment in ambiguous situations

Education

High school diploma or GED equivalent

Associate’s degree in business, management, or a related field

Job description

Build-A-Bear in Lubbock, Texas is seeking a Sales Lead who exemplifies the Experience First behaviors to light the way for Bear Builders.

The Sales Lead will take on Floor Leader responsibilities, guiding a team during peak shifts while ensuring operational excellence and exceptional Guest experiences. This is a part-time role requiring 15-25 hours per week and is perfect for those who thrive in a dynamic retail environment.