Guest Experience Lead — Flexible Schedule & Growth

McDonald's; North Highlands (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Starting pay $16+/hour

Flexible Schedule

Sick Pay

Free Uniforms

Service Awards

Employee of the Month

Discount Programs

Free Meals

Tuition Assistance

High School Diploma Tuition

Growth Opportunities

Job summary

McDonald's in California is hiring for a crew position at a franchise-owned restaurant. You will greet guests, assist with the self-order kiosks, and work with teammates to maintain a clean, welcoming dining area. You’ll also help families and guests with special needs and promote current promotions.

The role focuses on delivering friendly service, resolving issues promptly, and contributing to a positive guest experience across shifts.

Responsibilities

• Checking in with guests to inquire about the food and restaurant experience, ensuring they have everything they need
• Expertly handle guest concerns and know when it is appropriate to bring an issue to management
• Assisting guests with the self-order kiosks and troubleshooting common issues
• Partnering with other restaurant employees to ensure the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
• Paying special attention to assist families with children and guests with special needs
• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
• Identifying potential areas of improvement and sharing opportunities with management

Job description

McDonald's in California is hiring for a crew position at a franchise-owned restaurant. You will greet guests, assist with the self-order kiosks, and work with teammates to maintain a clean, welcoming dining area. You’ll also help families and guests with special needs and promote current promotions.

The role focuses on delivering friendly service, resolving issues promptly, and contributing to a positive guest experience across shifts.