Guest Experience Lead: Flexible Schedule & Cross-Training

Dutch Wonderland Inn; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Dutch Wonderland Inn is seeking a Lead Guest Experience Agent to supervise the front desk team, ensuring smooth check-in/out and professional guest interactions. The role emphasizes safe, compliant payment handling, team leadership, and maintaining brand standards within our lodging operations.

Ideal candidates have 1+ year in hospitality or front desk roles, with English fluency and bonus bilingual skills.

Qualifications

• High school diploma, GED, or equivalent preferred; relevant experience considered.
• 1+ year of hospitality/front desk experience required.
• Supervisory experience a plus.
• Fluent English; Spanish or other bilingual skills are a plus.

Responsibilities

• Supervise daily operations of the guest experience/front desk team.
• Greet and interact with guests in a warm, friendly, professional manner.
• Ensure PCI-compliant guest payments processing.
• Maintain front desk area neat and professional.
• Backfill front desk positions when needed.
• Assist with team scheduling and timekeeping.

Skills

Customer service

Written communication

Verbal communication

Microsoft Office

POS system

Problem-solving

Teamwork

Spanish language

Education

High school diploma or equivalent

Tools

PC software

Copier

Microsoft Outlook

Excel

PowerPoint

Word

Job description

Dutch Wonderland Inn is seeking a Lead Guest Experience Agent to supervise the front desk team, ensuring smooth check-in/out and professional guest interactions. The role emphasizes safe, compliant payment handling, team leadership, and maintaining brand standards within our lodging operations.

Ideal candidates have 1+ year in hospitality or front desk roles, with English fluency and bonus bilingual skills.