Guest Experience Lead Supervisor

ASM Syracuse; Bossier City (LA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading events management company in Bossier City is seeking a Guest Experience Lead Supervisor. This part-time role involves supervising event staff, assisting with ticket resolution, and ensuring a positive experience for guests. Candidates should have a high school diploma or GED and at least one year of relevant experience. Key responsibilities include managing check-in procedures and responding to guest concerns, while physical demands include lifting and climbing. Flexible hours, including nights and weekends, are required.

Qualifications

• Must work independently, exercising judgment and initiative.
• Able to effectively handle pressure and produce accurate results.
• Must maintain effective working relationships with others.

Responsibilities

• Ensure event staff are in their assigned roles.
• Assist guests with customer concerns, including ticket resolution.
• Oversee check-in and check-out of all guest experience staff.

Skills

Independent judgement

Effective under pressure

Interpersonal skills

Knowledge of facility security

Education

High School diploma or GED

Job description

Guest Experience Lead Supervisor page is loaded## Guest Experience Lead Supervisorlocations: Bossier City, LAtime type: Part timeposted on: Posted Todayjob requisition id: R100118991**ESSENTIAL DUTIES AND RESPONSIBILITIES*** Ensure event staff are in their assigned roles* Check placement of security screening devices and ticket scanners.* Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws* Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items* Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution* Responds to and records proper documentation for any incidents that occur* Assists guests with customer concerns, including ticket resolution* Assists with traffic and parking management, as necessary* Other duties and responsibilities as assigned### QUALIFICATIONS### ·Work independently, exercising judgment and initiative.* Work effectively under pressure and/or stringent schedule and produce accurate results.* Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.* Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.* Demonstrate knowledge of practices and procedures related to facility security* Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.* Follow oral and written instructions.* Be licensed and insured to operate a motor vehicle in the United States.* Remain flexible and adjust to situations as they occur.**EDUCATION AND WORK EXPERIENCE**High School diploma or GED, and one year experience, or any equivalent combination of education and experience.**PHYSICAL DEMANDS*** Ability to read words and numbers in printed form and on a computer* Ability to speak clearly with proper diction* Walk/stand for extended periods during a shift* Climb stairs and lift up to 75 lbs of equipment* Hearing sufficient to clearly hear voices, alarms, bells, and horns* Ability to travel by automobile* Ability to use standard office equipment**WORKING ENVIRONMENT/CONDITIONS*** Majority of work is indoors, outdoor work will be required at times* At times may require being outside during adverse weather* May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type**HOURS OF WORK AND TRAVEL REQUIREMENTS*** This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed.**NOTE**: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.**Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.**Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.