Guest Experience Lead: Event Operations Captain

Gondola; Seattle, Northern (WA, KY); Hybrid; USD 28,000 - 40,000; Part time

Job summary

Seattle Mariners is seeking a Host Captain for the Ballpark Operations – Guest Experience team at T-Mobile Park in Seattle. The role is part-time, seasonal, and non-exempt, with primary duties including leading event staff, running shift briefings, and ensuring exceptional guest service during baseball and large non-baseball events.

Applicants should have at least one year of leadership within a large facility guest experience/operations, and be comfortable using radios, laptops, printers, and

Qualifications

• Minimum of one year of leadership experience in large facility guest experience/operations.
• Experience supervising teams during events and shifts.
• Ability to use radios, laptops, printers, and ticket scanners.

Responsibilities

• Lead and supervise team members during assigned shift, ensuring smooth operations and adherence to policies.
• Conduct shift briefings and participate in zone/leadership briefings.
• Document incidents and provide timely feedback to improve guest service and safety.

Skills

Leadership

Guest experience

Communication

Team supervision

Education

High School Diploma or GED

Tools

Radios

Laptops

Printers

Ticket scanners

Job description

Seattle Mariners is seeking a Host Captain for the Ballpark Operations – Guest Experience team at T-Mobile Park in Seattle. The role is part-time, seasonal, and non-exempt, with primary duties including leading event staff, running shift briefings, and ensuring exceptional guest service during baseball and large non-baseball events.

Applicants should have at least one year of leadership within a large facility guest experience/operations, and be comfortable using radios, laptops, printers, and