Onsite Event Experience Lead

Houston Astros, LLC; Houston (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Houston Astros, LLC is seeking a part-time Event Captain in the Special Events department to act as the on-site day-of contact for clients and to coordinate with internal operations teams at Daikin Park.

You will read event sheets to determine setup, timelines, and guest needs; ensure the venue is prepared with correct room setup, A/V, security, and parking; greet clients; supervise setup and breakdown; collaborate with vendors; and uphold ballpark policies to ensure a safe, positive experience.

Qualifications

• Minimum 2 years in a client-facing, customer service role.
• Fast-paced environment with strong attention to detail.
• Positive attitude while handling difficult situations.
• Reliable transportation to and from work.
• Experience in events, hospitality or service industry preferred.

Responsibilities

• Read and analyze Event Sheets to determine setup, timeline, and client needs.
• Ensure venue is prepared (room setup, A/V, security, parking, guest services, engineering).
• Act as day-of point of contact for events and greet clients.
• Supervise setup and breakdown of event spaces when needed.
• Anticipate client and guest needs to enhance the event experience.
• Problem-solve in a timely, professional manner.
• Coordinate with internal teams and external vendors for a smooth experience.
• Maintain understanding of ballpark policies to ensure safety for guests and employees.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Positive attitude

Reliability

Hospitality/events

Job description

Houston Astros, LLC is seeking a part-time Event Captain in the Special Events department to act as the on-site day-of contact for clients and to coordinate with internal operations teams at Daikin Park.

You will read event sheets to determine setup, timelines, and guest needs; ensure the venue is prepared with correct room setup, A/V, security, and parking; greet clients; supervise setup and breakdown; collaborate with vendors; and uphold ballpark policies to ensure a safe, positive experience.