Guest Experience Lead: Elevate Every Guest Visit

McDonald's Restaurants Limited; Three Rivers (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical benefits

Dental benefits

Vision benefits

Job summary

McDonald’s in Michigan is hiring a Guest Experience Leader to ensure every guest enjoys a warm, welcoming visit. You’ll lead the guest experience, check in with guests, and help keep the dining area clean and inviting.

You’ll handle guest concerns, provide timely resolutions, and work closely with your team to deliver consistent service. You’ll also share insights on promotions and the McDonald’s App, helping guests maximize benefits.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Job description

McDonald’s in Michigan is hiring a Guest Experience Leader to ensure every guest enjoys a warm, welcoming visit. You’ll lead the guest experience, check in with guests, and help keep the dining area clean and inviting.

You’ll handle guest concerns, provide timely resolutions, and work closely with your team to deliver consistent service. You’ll also share insights on promotions and the McDonald’s App, helping guests maximize benefits.