Guest Experience Lead: Elevate Service & Lead the Floor

Lululemon Athletica; Cerritos (CA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to join our store leadership team in California. You will drive the guest experience, coach team members, and ensure daily sales targets are met on the floor. You’ll provide product education and act as Supervisor on Duty to align store performance with brand standards.

The role emphasizes inclusive leadership, coaching, and collaboration to create a welcoming, high-energy environment for guests and teammates alike.

Qualifications

• 1 year retail or customer experience.
• Experience leading, mentoring, or delegating with others.

Responsibilities

• Lead the floor to deliver an exceptional guest experience.
• Provide technical product education to guests.
• Assume Supervisor on Duty responsibilities as needed.
• Support hiring, onboarding, and training of team members.
• Address performance and recognize team members in real time.

Skills

Retail leadership

Guest experience

Team supervision

Communication

Scheduling

Education

High school diploma or GED

Job description

lululemon is seeking a Guest Experience Lead to join our store leadership team in California. You will drive the guest experience, coach team members, and ensure daily sales targets are met on the floor. You’ll provide product education and act as Supervisor on Duty to align store performance with brand standards.

The role emphasizes inclusive leadership, coaching, and collaboration to create a welcoming, high-energy environment for guests and teammates alike.