Guest Experience Lead — Elevate In-Store Experiences

lululemon; Charlotte (NC); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Generous employee discount

Paid time off

Health insurance

Job summary

A leading performance apparel company in Charlotte, NC is seeking a Guest Experience Lead to ensure a high-quality in-store experience. This role involves overseeing product education, leading the store team, and driving sales performance. Ideal candidates should have at least 1 year of retail experience and strong customer service skills. Position offers competitive pay and benefits including health insurance, paid time off, and an employee discount.

Qualifications

• 1 year retail or customer experience required.
• Experience in leading, mentoring, or delegating preferred.

Responsibilities

• Ensure that all guests receive a quality in-store experience.
• Participate in the store's hiring process.
• Address team member performance and support their ongoing learning.

Skills

Customer service

Team leadership

Communication

Education

High school diploma/GED/equivalent

Job description

A leading performance apparel company in Charlotte, NC is seeking a Guest Experience Lead to ensure a high-quality in-store experience. This role involves overseeing product education, leading the store team, and driving sales performance. Ideal candidates should have at least 1 year of retail experience and strong customer service skills. Position offers competitive pay and benefits including health insurance, paid time off, and an employee discount.