Guest Experience Lead | Legacy West

lululemon; Plano (TX); On-site; USD 29,618 - 34,081; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Generous employee discount

Fitness & yoga classes

Job summary

A leading apparel company in Plano is looking for a Guest Experience Lead to ensure top-quality in-store experiences for customers. The ideal candidate will provide product education, oversee daily operations, and drive performance through effective leadership and guest engagement. You will collaborate with store management on hiring and team development, ensuring a dynamic and inclusive environment. This role offers a competitive pay range of $21.50 – $24.74 per hour, along with additional benefits like health plans, paid time off, and employee discounts.

Qualifications

• 1 year of retail or customer experience, focusing on guest resolution.
• Experience in leading or mentoring team members.

Responsibilities

• Ensure guests have a quality in-store experience.
• Provide technical product education.
• Drive store performance through guest experience.
• Assist in hiring and support team development.

Skills

Guest Experience

Communication skills

Problem-solving

Retail experience

Leadership

Education

High school diploma or equivalent

Job description

Guest Experience Lead

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in‑store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet each guest’s unique needs. As part of the store leadership team, the Guest Experience Lead drives store performance through guest experience and team achievement of daily sales or unit targets. The role provides input to team member performance evaluations, recommendations for hiring, and acts as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives education and assistance when needed.
• Move dynamically and lead as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in‑store readiness and maintain operational excellence throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development by providing direct feedback, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

Eligibility

• Must be legally authorized to work in the country where the store is located.
• Must have reliable transportation and be able to travel to the assigned store.

Schedule / Availability

• Work schedule varies based on store needs; shifts include mornings, afternoons, evenings, weekends, and holidays.
• Peak timeframes or special events may require early mornings or late nights/overnights for some team members.

Experience

• 1 year of retail or customer experience, including guest resolution or navigating difficult conversations.
• Some experience in leading, mentoring, or delegating tasks with others.

Job Assets (Nice to Have)

• High school diploma, GED, or equivalent education.
• 1 year of retail/sales leadership experience (supervisor or people management not required).
• Food safety and/or liquor service certification for experiential stores with food/beverage service.

What We Look For

• Inclusive environment, valuing and celebrating differences.
• Integrity – honest, fair, and ethical behavior.
• Guest Experience – actively create an inclusive, high‑caliber experience for every guest.
• Leadership – desire to lead and inspire others, motivate, empower, and direct people.
• Collaboration and Teamwork – work productively with and support others to achieve common goals.
• Decision Making / Problem Solving – use logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Adaptability / Agility – navigate uncertainty and ambiguity, change priorities quickly, recover from setbacks.
• Interactive Communication – convey information effectively and understand information shared while interacting with others.

Work Context

• Working through a store with bright lights and loud music.
• Team collaboration, independent tasks, and use of computer or other technical devices.
• Occasional movement of boxes weighing up to 30 lbs (13.6 kg).
• For experiential stores with food/beverage service only: use industrial kitchen equipment and exposure to heat in order to prepare food or beverages.

Compensation & Benefits Package

Base Pay Range: $21.50 – $24.74/hour, subject to minimum wage in the location.

Target Bonus: $2.00/hour.

Total Target Base Pay Range: $23.50 – $26.74/hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Other components of our total rewards offerings include support of career development, wellbeing, and personal growth.

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.