Guest Experience Lead: Elevate Every Visit

McDonald's; Charlestown (IN); On-site; USD 1,515,000 - 1,929,000; Full time

Benefits offered by this job

Starting wage + incentives

Discounts and free meals

Paid sick leave / PTO

Tuition reimbursement / educational"

Training and advancement opportunities

Weekly pay with direct deposit

Medical, dental, and vision benefits

And much, much more!

Job summary

McDonald's is seeking a Guest Experience Lead to ensure every guest has a positive visit. You will check in with guests, assist with concerns, and help maintain a welcoming, clean restaurant atmosphere.

The role emphasizes teamwork, effective communication, and opportunities to learn about promotions and the McDonald’s App features, with flexible scheduling and pathways for training and advancement.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow;
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Skills

Humility

Customer service

Learning & growth

Communication skills

Job description

McDonald's is seeking a Guest Experience Lead to ensure every guest has a positive visit. You will check in with guests, assist with concerns, and help maintain a welcoming, clean restaurant atmosphere.

The role emphasizes teamwork, effective communication, and opportunities to learn about promotions and the McDonald’s App features, with flexible scheduling and pathways for training and advancement.