Guest Experience Lead: Concierge & Events

RR Donnelley; San Francisco (CA); Hybrid; USD 32,000 - 47,000; Full time

Job summary

RR Donnelley seeks a Concierge Lead to champion the guest experience across front‑of‑house touchpoints and serve as the central coordinator for meetings, events, hospitality services, and workspace management. The role focuses on delivering seamless, personalized experiences and supporting a hybrid workforce with brand‑aligned spaces.

The position requires at least 2 years in a receptionist/administrative role, strong communication skills, and the ability to train and mentor staff while

Qualifications

• 2+ years in a receptionist/administrative/front‑of‑house role.
• Proficiency in Word, Excel, Outlook.
• Excellent verbal and written communication.
• Ability to lift up to 50 lbs.
• Team and independent work ability.

Responsibilities

• Own the presentation, functionality, and atmosphere of all client‑facing spaces, reflecting the highest standards of professionalism and brand alignment.
• Champion the guest journey from arrival to departure, ensuring warmth, efficiency, and personalization.
• Serve as the primary contact for client‑facing services, ensuring swift resolution and proactive communication.
• Greet guests on arrival and escort to meeting rooms for a seamless welcome experience.
• Plan and execute meetings/events including room setup, AV coordination, and catering.
• Coordinate vended hospitality services and in‑room amenities.
• Use Book‑It and Service Now to manage bookings and space usage.
• Liaise with clients pre/during/post events for details, issues, feedback.
• Produce daily and post‑event reports for teams and planning.
• Train and mentor front‑of‑house staff to uphold service standards.
• Provide guidance to team members for a unified presence.
• Ensure shared spaces are clean, functional, and ready for in‑person and remote workers.
• Support flexible working arrangements and monitor workspace usage.
• Anticipate needs of a hybrid workforce and optimize spaces and amenities.
• Act as liaison between employees, guests, and support teams for a seamless experience.
• Support employee experience by keeping spaces welcoming and productive.
• Advocate for guests and employees, channeling feedback for action.
• Collaborate with internal departments and vendors for smooth service delivery.
• Demonstrate a tech‑curious mindset and adopt tools to improve service.
• Utilize tools to streamline guest services and client engagement.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Professional demeanor

Tools

Microsoft Office

Job description

RR Donnelley seeks a Concierge Lead to champion the guest experience across front‑of‑house touchpoints and serve as the central coordinator for meetings, events, hospitality services, and workspace management. The role focuses on delivering seamless, personalized experiences and supporting a hybrid workforce with brand‑aligned spaces.

The position requires at least 2 years in a receptionist/administrative role, strong communication skills, and the ability to train and mentor staff while