Guest Experience Lead - Coffee Shop Operations & Growth

Better Buzz Coffee; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

401K with match

Paid time off

Great discounts

Team environment

Job summary

Better Buzz Coffee is seeking an Assistant General Manager for our Phoenix market to be the right hand to the General Manager. You will lead a team of Shift Supervisors, Training Ambassadors, and Baristas to deliver the Buzz Life experience with hospitality and integrity.

Responsibilities include driving guest satisfaction, brand standards, and operational performance while ensuring safety and compliance. This role requires 42 hours per week and offers an hourly wage of $26–$28, with full

Qualifications

• 1+ years of prior management experience in a high-velocity, high-volume coffee or fast casual environment.
• Manager Food Safety Certification.
• Open availability - days, nights, weekends, holidays.
• 45 hours of work per week.

Responsibilities

• Assist General Manager in leading and developing Shift Supervisors, Training Ambassadors, and Baristas to embody the Better Buzz culture.
• Uphold company culture, values and mission through leadership and integrity.
• Collaborate with the General Manager to address team concerns with urgency and fairness.
• Champion a harassment- and discrimination-free workplace and ensure mandated trainings are completed.
• Lead guest experience and brand standards, resolving concerns with empathy and urgency.
• Drive operational performance by monitoring metrics, optimizing speed of service, and managing inventory and costs.
• Maintain cash handling integrity and loss prevention protocols.
• Ensure compliance with safety, sanitation, and health requirements.

Skills

Management experience

Customer service

Leadership

Education

Associates Degree

Job description

Better Buzz Coffee is seeking an Assistant General Manager for our Phoenix market to be the right hand to the General Manager. You will lead a team of Shift Supervisors, Training Ambassadors, and Baristas to deliver the Buzz Life experience with hospitality and integrity.

Responsibilities include driving guest satisfaction, brand standards, and operational performance while ensuring safety and compliance. This role requires 42 hours per week and offers an hourly wage of $26–$28, with full