Lead Coffee Shop GM: Elevate Guest Experience

Socket.dev; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K with match

Paid time off

Employee discounts

Job summary

Better Buzz Coffee is seeking an Assistant General Manager in Phoenix to act as the right hand to the General Manager. You will develop and maintain a consistent guest experience aligned with Better Buzz values, while leading a team of baristas and supervisors.

The role emphasizes hospitality, brand execution, and community engagement in a fast-paced cafe environment. The position requires 42 hours per week and pays $26–$28 per hour.

Qualifications

• 1+ years of management in a high-velocity, high-volume coffee or fast casual setting.
• Manager Food Safety Certification.
• Open availability – days, nights, weekends, holidays.
• 45 hours per week.

Responsibilities

• Develop and coach a team of Shift Supervisors, Training Ambassadors and Baristas.
• Promote company culture, values, and mission with integrity.
• Address team concerns with urgency, fairness, clarity and compassion.
• Lead guest experience and ensure brand standards and campaigns are executed.
• Manage metrics, optimize speed of service, and upsell.
• Maintain inventory, cash handling, and loss prevention.

Skills

Leadership

Guest service

Team development

Upselling

Education

Associates Degree

Job description

Better Buzz Coffee is seeking an Assistant General Manager in Phoenix to act as the right hand to the General Manager. You will develop and maintain a consistent guest experience aligned with Better Buzz values, while leading a team of baristas and supervisors.

The role emphasizes hospitality, brand execution, and community engagement in a fast-paced cafe environment. The position requires 42 hours per week and pays $26–$28 per hour.