Guest Experience Lead: Clienteling & Service

brobstongroup.com - Jobboard; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Join brobstongroup.com as a Customer Experience Coordinator in San Francisco, California. This role is pivotal in setting the tone for the store and enhancing the customer journey. You will work closely with the management team to support store operations and deliver exceptional service.

Your responsibilities include exceeding client expectations, maintaining professionalism among employees, and managing clienteling activities. Exceptional customer service skills and a passion for relationship-building are essential for this role.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Exceed client expectations using hospitality tools.
• Ensure professional presentation and high customer service levels.
• Manage clienteling activities for guest interactions.
• Maintain operational efficiency and customer atmosphere.
• Partner with leadership to resolve service issues.

Skills

Customer service

Client relationship building

Sales

Communication skills

Hospitality skills

Job description

Join brobstongroup.com as a Customer Experience Coordinator in San Francisco, California. This role is pivotal in setting the tone for the store and enhancing the customer journey. You will work closely with the management team to support store operations and deliver exceptional service.

Your responsibilities include exceeding client expectations, maintaining professionalism among employees, and managing clienteling activities. Exceptional customer service skills and a passion for relationship-building are essential for this role.