Customer Experience Coach & Team Leader

brobstongroup.com - Jobboard; Tracy (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Assistant Leader, Customer Experience at brobstongroup.com supports contact center operations at the Tracy Care Center. This role includes mentoring associates and managing team activities to drive customer service and operational efficiency.

Ideal candidates will have 3+ years in customer-facing roles, strong interpersonal skills, and the ability to work a flexible schedule. The position requires proficiency in Mac or Dell operating systems and order management software.

Qualifications

• 3+ years experience in a customer-facing role; leadership experience preferred.
• Proficiency with Mac or Dell operating systems and order management software.
• Strong interpersonal skills and results-driven mindset.

Responsibilities

• Coach and mentor new and existing associates to deliver a luxury customer experience.
• Support leaders with hiring, training, and developing team members.
• Analyze and improve standard operating procedures.

Skills

Customer service excellence

Leadership skills

Operational process improvement

Interpersonal skills

Tools

Mac operating systems

Dell operating systems

Order management software

Job description

The Assistant Leader, Customer Experience at brobstongroup.com supports contact center operations at the Tracy Care Center. This role includes mentoring associates and managing team activities to drive customer service and operational efficiency.

Ideal candidates will have 3+ years in customer-facing roles, strong interpersonal skills, and the ability to work a flexible schedule. The position requires proficiency in Mac or Dell operating systems and order management software.