Guest Experience Lead (Box Office, Bar & Concessions)

City of Kirkwood; Windsor Springs (MO); On-site; USD 17,000 - 28,000; Part time

Job summary

City of Kirkwood's KPAC seeks a Guest Experience Associate to deliver safe, welcoming, and efficient service to visitors. You will support ticketing, concessions, seating, and event operations, while maintaining guest areas and assisting staff during performances.

Responsibilities include answering questions, guiding guests, processing payments, and coordinating with box office and security. This is an on-site, event-based role requiring availability for evenings and weekends.

Qualifications

• Experience in guest-facing roles preferred.
• Ability to handle cash and electronic payments.
• Strong communication and problem-solving abilities.

Responsibilities

• Welcome guests and provide professional, courteous service.
• Assist guests with seating, directions, accessibility needs, and routine concerns.
• Assist with concessions setup, stocking, and payments.
• Sell tickets in person and by phone using the designated ticketing system.
• Coordinate event setup/teardown and support front-of-house operations.

Skills

Customer service excellence

Communication skills

Cash handling

Teamwork

Adaptability

Job description

City of Kirkwood's KPAC seeks a Guest Experience Associate to deliver safe, welcoming, and efficient service to visitors. You will support ticketing, concessions, seating, and event operations, while maintaining guest areas and assisting staff during performances.

Responsibilities include answering questions, guiding guests, processing payments, and coordinating with box office and security. This is an on-site, event-based role requiring availability for evenings and weekends.