Guest Experience Specialist — Performing Arts Center

City of Kirkwood, Missouri; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Kirkwood, Missouri invites applications for a Guest Experience Associate at the Performing Arts Center. This role blends customer service with concessions, ticket sales, and venue upkeep to deliver warm, memorable experiences during events.

Ideal candidates are personable, adaptable, and able to handle alcohol service requirements, operate the ticketing system, and keep the venue clean and welcoming for diverse guests.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills in diverse environments.
• Ability to learn and operate computer systems and equipment.
• Must be at least 21 years old for alcohol service.
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally.
• Able to stand or sit for extended periods (up to six hours).

Responsibilities

• Set up and stock concession areas before performances and events.
• Prepare and serve beverages and prepackaged items; verify IDs for alcohol service.
• Greet guests, answer inquiries, and resolve concerns professionally.
• Sell tickets in person and by phone using the digital ticketing system; assist with seat selection and transactions.

Skills

Verbal communication

Written communication

Interpersonal skills

Tech aptitude

Alcohol service (21+)

Physical stamina

Tools

Digital ticketing system

POS / cash handling

Job description

City of Kirkwood, Missouri invites applications for a Guest Experience Associate at the Performing Arts Center. This role blends customer service with concessions, ticket sales, and venue upkeep to deliver warm, memorable experiences during events.

Ideal candidates are personable, adaptable, and able to handle alcohol service requirements, operate the ticketing system, and keep the venue clean and welcoming for diverse guests.