Guest Experience Lead - Automotive Front Desk

Asbury; Sudbury (MA); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

Medical, dental, vision, and insurance

401(k) with company match

Career development

Employee discounts

Referral bonus

Job summary

Asbury is seeking an Automotive Receptionist to be the friendly first impression of our dealership. You will warmly welcome guests, handle high-volume calls, and smoothly direct visitors to the appropriate teams, ensuring a polished, professional experience from arrival to departure.

The ideal candidate excels in a fast-paced, guest-centric environment, maintaining composure and organization while handling multiple tasks.

Qualifications

• Excellent communication and guest service skills.
• Professional presence and polished demeanor.
• Able to multitask and remain composed in a high-energy dealership environment.
• Flexible approach to responsibilities and willingness to support multiple areas of the operation.
• Must pass pre-employment screening.

Responsibilities

• Welcome and assist all walk-in guests with professionalism, warmth, and urgency.
• Manage a high volume of inbound phone calls and direct guests efficiently to the appropriate department or team member.
• Assess guest needs quickly and ensure a seamless transition to sales, service, or management teams.
• Provide accurate information, take detailed messages, and ensure timely communication.
• Support administrative and clerical duties that contribute to daily operational excellence.
• Maintain the front reception area as a polished reflection of our flagship facility.
• Adapt to evolving business needs and support additional responsibilities as assigned by management.

Skills

Communication

Guest service

Multitasking

Outlook proficiency

Bilingual

Tools

Microsoft Outlook

Job description

Asbury is seeking an Automotive Receptionist to be the friendly first impression of our dealership. You will warmly welcome guests, handle high-volume calls, and smoothly direct visitors to the appropriate teams, ensuring a polished, professional experience from arrival to departure.

The ideal candidate excels in a fast-paced, guest-centric environment, maintaining composure and organization while handling multiple tasks.