Guest Experience Lead - Auto Sales

Empire Automotive Group; Hicksville (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Empire Automotive Group Chevy Hicksville is seeking a personable Sales Receptionist to greet customers, answer calls, and set the tone for a positive dealership experience.

You will assist the sales team by managing appointments, following up with customers, and documenting interactions in the CRM. A professional appearance and strong communication skills are essential, with a positive, team-oriented attitude.

Qualifications

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
• Build and maintain trust with both customers and team members.
• Accurately document and track customer concerns through to resolution.
• Proactively engage customers by identifying their needs before being prompted.
• Collaborate with fellow dealership staff to resolve customer questions and concerns.
• Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
• Ensure valid payment is collected, properly authorized for the correct amount, and accurately recorded in daily reports.

Skills

Communication

Interpersonal skills

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Empire Automotive Group Chevy Hicksville is seeking a personable Sales Receptionist to greet customers, answer calls, and set the tone for a positive dealership experience.

You will assist the sales team by managing appointments, following up with customers, and documenting interactions in the CRM. A professional appearance and strong communication skills are essential, with a positive, team-oriented attitude.