Automotive Front Desk & Service Concierge

US Lawns; Village of Lynbrook (NY); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

401k

PTO

Competitive pay

Health insurance

Dental insurance

Vision insurance

Promotion from within

Zusammenfassung

Empire Automotive Group - Audi of Lynbrook is seeking a poised, full-time Receptionist to greet Service and Sales customers and handle incoming communications. This role supports both the Service and Sales departments and serves as the first point of contact at the dealership.

The ideal candidate will be professional, personable, and detail-oriented, with at least one year of relevant experience. Saturday-Sunday daytime availability and flexibility for holidays are preferred.

Qualifikationen

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service.

Aufgaben

• Greet all Service and Sales customers professionally and warmly.
• Answer and route calls; respond to inquiries via CRM, phone, text, and email.
• Identify customer needs and ensure a smooth, welcoming experience.
• Review, confirm, and reschedule daily service appointments.
• Ensure payments are collected, authorized, and recorded correctly.
• Conduct outbound follow-up calls to support CSI.
• Document and track service concerns; escalate when needed.
• Welcome showroom guests and support customer flow.
• Assist with follow-up calls and general customer communication.
• Collaborate with sales staff to resolve questions and maintain cross-department communication.

Kenntnisse

Communication skills

Customer service

Interpersonal skills

Organizational skills

Professional appearance

Team player

Attention to detail

Tools

Microsoft Office

Jobbeschreibung

Empire Automotive Group - Audi of Lynbrook is seeking a poised, full-time Receptionist to greet Service and Sales customers and handle incoming communications. This role supports both the Service and Sales departments and serves as the first point of contact at the dealership.

The ideal candidate will be professional, personable, and detail-oriented, with at least one year of relevant experience. Saturday-Sunday daytime availability and flexibility for holidays are preferred.