VIP Customer Experience Front Desk Auto Sales

Empire Automotive Group; Huntington Station (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Empire Automotive Group is hiring Sales Receptionists to create a welcoming atmosphere across various dealerships in Huntington Station, NY. This role requires exceptional communication skills and a professional demeanor. Responsibilities include greeting customers, managing calls, and ensuring appointment accuracy while maintaining high levels of customer satisfaction. Candidates should have at least one year in a service role and be proficient in multitasking with strong computer skills, including Microsoft Office. Bilingual is a plus.

Qualifications

• Minimum of one year of experience in customer-facing or phone-based service roles.
• Maintains a clean, organized, and detail-oriented workspace.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Strong listening skills

Customer service expertise

Bilingual (Spanish)

Tools

Microsoft Office

Job description

Empire Automotive Group is hiring Sales Receptionists to create a welcoming atmosphere across various dealerships in Huntington Station, NY. This role requires exceptional communication skills and a professional demeanor. Responsibilities include greeting customers, managing calls, and ensuring appointment accuracy while maintaining high levels of customer satisfaction. Candidates should have at least one year in a service role and be proficient in multitasking with strong computer skills, including Microsoft Office. Bilingual is a plus.