Automotive Sales Receptionist

Empire Automotive Group; Huntington Station (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Empire Automotive Group is hiring Sales Receptionists to create a welcoming atmosphere across various dealerships in Huntington Station, NY. This role requires exceptional communication skills and a professional demeanor. Responsibilities include greeting customers, managing calls, and ensuring appointment accuracy while maintaining high levels of customer satisfaction. Candidates should have at least one year in a service role and be proficient in multitasking with strong computer skills, including Microsoft Office. Bilingual is a plus.

Qualifications

• Minimum of one year of experience in customer-facing or phone-based service roles.
• Maintains a clean, organized, and detail-oriented workspace.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Strong listening skills

Customer service expertise

Bilingual (Spanish)

Tools

Microsoft Office

Job description

Empire Automotive Group – Sales Receptionist Opportunities Across Multiple Dealerships

Be the First Impression That Inspires Lasting Loyalty.

Empire Automotive Group is seeking personable, professional Sales Receptionists to support our growing network of dealerships. With opportunities available across multiple locations, this is your chance to become the welcoming voice and smile that sets the tone for an exceptional customer experience.

If you're a natural people person who thrives on delivering outstanding service, you’ll shine here. We’re looking for individuals who are friendly, attentive, and committed to making every customer feel like a VIP, one interaction at a time.

Bring your energy. Bring your passion. Bring your best.

Responsibilities

• Greet customers and answer incoming calls with professionalism and warmth.
• Conduct outbound follow-up calls to ensure a positive customer experience.
• Review, confirm, and reschedule daily appointments; complete daily call activities.
• Monitor and organize customer concerns, escalating to management when appropriate.
• Address customer issues promptly using the dealership’s CRM, as well as phone, text, and email communication channels.
• Build and maintain trust with both customers and team members.
• Accurately document and track customer concerns through to resolution.
• Proactively engage customers by identifying their needs before being prompted.
• Collaborate with fellow dealership staff to resolve customer questions and concerns.
• Develop a strong understanding of the manufacturer’s standards for customer satisfaction.
• Ensure payments are collected, correctly authorized, and accurately logged, with support provided when asked or as needed.

Qualifications & Requirements

• Excellent communication, interpersonal, and organizational abilities.
• Professional appearance and demeanor in business attire, representing Empire with confidence.
• Strong listening skills and empathetic approach to customer interactions.
• Solid work ethic with the ability to thrive in a fast-paced, results-oriented environment.
• Proven track record of delivering exceptional customer service through expertise, trust-building, and a focus on satisfaction.
• Minimum of one year of experience in customer-facing or phone-based service roles.
• Friendly, enthusiastic, and reliable with a positive, team-oriented attitude.
• Receptive to constructive feedback and committed to ongoing personal development.
• Availability for a Monday–Saturday daytime schedule, with flexibility to support holidays and weekends if needed.
• Proficient multitasker with strong computer skills, including Microsoft Office.
• Maintains a clean, organized, and detail-oriented workspace.
• Bilingual in Spanish is beneficial in supporting our diverse customer base.

The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.