Guest Experience Lead and Team Coach (Retail)

loccitaneenprovence; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

L’Occitane Houston is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium skincare and fragrance experience at Houston's airport location. You will lead by example, train staff, and help create a calm, welcoming atmosphere that reflects our brand values.

The role emphasizes guest service, team leadership, and a commitment to sustainability and ethical practices in store operations. Experience in retail/hospitality is valued.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused environments.
• Commitment to customer happiness and service quality.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Basic technological proficiency.

Responsibilities

• Be the host and create a warm, inviting atmosphere aligned with brand values.
• Prioritize guest experience by guiding guests to products that match preferences.
• Welcome feedback and foster an open, communicative culture.
• Co-train staff with the Store Manager to improve product knowledge and service levels.
• Adapt management approaches to accommodate diverse team members.

Job description

L’Occitane Houston is seeking an Assistant Store Manager to partner with the Store Manager in delivering a premium skincare and fragrance experience at Houston's airport location. You will lead by example, train staff, and help create a calm, welcoming atmosphere that reflects our brand values.

The role emphasizes guest service, team leadership, and a commitment to sustainability and ethical practices in store operations. Experience in retail/hospitality is valued.