Guest Experience Lead — Admissions & Front Desk

Omaha Children's Museum; Omaha (NE); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Omaha Children's Museum is looking for a Full-Time I-Crew and Admissions Lead to create welcoming experiences for children and families, with a focus on guest admissions, check-in, and memberships. You will train Front Desk staff, maintain lobby standards, and assist with admissions promotions.

Join a mission-driven nonprofit that values diverse teams, offers community programs, and opportunities to mentor staff while ensuring an exceptional guest experience from arrival through visit.

Qualifications

• High energy and enthusiasm for working with children and families.
• Positive, friendly, adaptable attitude that contributes to the success of Team OCM.
• Desire and confidence to initiate conversations and engage with guests of all ages.
• Willingness to actively participate in and encourage children's play and exploration.
• Excellent communication skills when interacting with guests, children, families, and team members.
• Willingness to become First Aid/CPR certified and complete any required certifications.

Responsibilities

• Oversee Front Desk daily operations and ensure a clean, organized space.
• Handle guest check-in, ticketing, memberships, and promotions.
• Train, coach, and support Front Desk staff.
• Maintain Gift Shop merchandising and restocking.
• Support events, field trips, and special museum activities.

Skills

Guest Service

Leadership

Training

Customer Service

Team Coaching

Bilingual Spanish

Job description

Omaha Children's Museum is looking for a Full-Time I-Crew and Admissions Lead to create welcoming experiences for children and families, with a focus on guest admissions, check-in, and memberships. You will train Front Desk staff, maintain lobby standards, and assist with admissions promotions.

Join a mission-driven nonprofit that values diverse teams, offers community programs, and opportunities to mentor staff while ensuring an exceptional guest experience from arrival through visit.