Guest Experience Leader — Museum Impact

Omaha Children's Museum, Inc; Omaha (NE); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits

Job summary

Omaha Children’s Museum is seeking a Guest Experience Manager to energize and lead the Guest Experience team, ensuring every visitor enjoys an exceptional and memorable visit. You will help uphold the museum’s values of Respect, Fun, Well-being and Growth for guests and staff alike.

The role requires weekend work and some evenings; you’ll assist with supplies, equipment, and coordinating with the Senior Manager of Guest Experience to deliver outstanding experiences across exhibits and programs.

Qualifications

• 1+ years of management experience in retail, hospitality, museum or service industry.
• Customer-focused approach with friendliness and professionalism.
• Flexibility to work a weekday and weekend schedule, including holidays.
• Collaborates with a diverse, multi-generational team.
• Strong verbal and written communication skills.
• Proficient with computers, MS Office, POS systems and timekeeping software.

Responsibilities

• Lead a diverse team daily to deliver exceptional guest experiences from open to close.
• Interact with Guests to address needs and improve future experiences.
• Conduct staff evaluations for performance standards compliance.
• Ensure daily operations, safety checklists, and supplies are managed.

Skills

Management experience

Customer service

Communication skills

Scheduling flexibility

Tools

POS systems

Timekeeping systems

Microsoft Office

Job description

Omaha Children’s Museum is seeking a Guest Experience Manager to energize and lead the Guest Experience team, ensuring every visitor enjoys an exceptional and memorable visit. You will help uphold the museum’s values of Respect, Fun, Well-being and Growth for guests and staff alike.

The role requires weekend work and some evenings; you’ll assist with supplies, equipment, and coordinating with the Senior Manager of Guest Experience to deliver outstanding experiences across exhibits and programs.