Guest Experience Admissions Lead

Omaha Children's Museum, Inc; Omaha (NE); On-site; USD 19,000 - 26,000; Full time

Job summary

Omaha Children’s Museum, Inc. is seeking a Full-Time I-Crew and Admissions Lead to create welcoming experiences for visitors. You will manage guest check-in, memberships, and front desk operations, while training staff and supporting events and gift shop activities.

You will engage with children and families across exhibits, ensuring safety and an engaging, educational visit. This role emphasizes teamwork, guest service, and proactive problem-solving in a dynamic museum setting.

Qualifications

• Energetic, enthusiastic about working with children and families.
• Positive, friendly, adaptable attitude for a welcoming environment.
• Excellent communication with guests, children, families and team members.
• Willingness to participate in training and onboarding new staff.
• Ability to train, coach, and mentor team members.
• Ability to learn new exhibits, procedures, and shop operations.

Responsibilities

• Maintain a clean, organized Front Desk and lobby area.
• Handle opening/closing procedures and checklists.
• Ensure Front Desk policies and service standards are followed.
• Manage supplies, inventory and admission stickers.
• Assist with field trips, orientation, and Lost & Found items.
• Support admissions procedures including ticketing and memberships.
• Train and coach Front Desk team members; act as frontline resource.
• Support membership promotions, renewals and events.
• Maintain Front Desk visuals and guest-facing materials.

Skills

High energy

Customer service

Communication

Engaging with families

Training teammates

Problem-solving

Teamwork

Bilingual Spanish (plus)

First Aid/CPR readiness

Complaint handling

Job description

Omaha Children’s Museum, Inc. is seeking a Full-Time I-Crew and Admissions Lead to create welcoming experiences for visitors. You will manage guest check-in, memberships, and front desk operations, while training staff and supporting events and gift shop activities.

You will engage with children and families across exhibits, ensuring safety and an engaging, educational visit. This role emphasizes teamwork, guest service, and proactive problem-solving in a dynamic museum setting.