Guest Experience Lead

McDonald's; Miami (FL); On-site; USD 20,319 - 23,088; Part time

Benefits offered by this job

Competitive pay from $14.75 per hour

Employee discounts and free meals

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant is seeking a Guest Experience Lead in Miami, Florida. This role focuses on ensuring guests have a pleasant experience, addressing concerns, and promoting the restaurant's features. Candidates should possess a welcoming demeanor and strong communication skills. The position offers competitive pay starting at $14.75 per hour and includes several benefits such as discounted meals and tuition reimbursement.

Qualifications

• Humble and hospitable demeanor required.
• Passion for serving others and helping teammates.
• Desire to learn and grow within the role.
• Effective communication skills to anticipate customer needs.

Responsibilities

• Check in with guests to ensure enjoyment.
• Handle guest concerns and provide resolutions.
• Work with team to maintain a clean environment.
• Offer insights on promotions and app features.

Skills

Customer service

Teamwork

Communication

Problem solving

Job description

Guest Experience Lead – McDonald’s

Join to apply for the Guest Experience Lead role at McDonald's.

Guest Experience Leader — Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $14.75 per hour - 16.76 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Equal Employment Opportunity and Our Value of Inclusion

McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].