Guest Experience Lead

Global Montello Group Corp; Manchester (NH); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k match

Tuition reimbursement

Career development trainings

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff, uphold store policies, and ensure a welcoming shopping experience.

This role involves coaching, cash handling, supervising POS, and maintaining safety and cleanliness, with flexible hours including nights and weekends. Candidates must be at least 18 and have a high school diploma or equivalent, with reliable transportation.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High school diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff, uphold store policies, and ensure a welcoming shopping experience.

This role involves coaching, cash handling, supervising POS, and maintaining safety and cleanliness, with flexible hours including nights and weekends. Candidates must be at least 18 and have a high school diploma or equivalent, with reliable transportation.