Guest Experience Lead

McDonald's; Brighton (MI); On-site; USD 21,008 - 23,873; Full time

Benefits offered by this job

Competitive pay from $15.25 to $17.33 per hour

Employee discounts and free meals

Paid sick leave and/or time off

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Brighton is seeking a Guest Experience Lead to enhance customer satisfaction. Responsibilities include checking in with guests, resolving concerns, and promoting the use of the McDonald's App. The ideal candidate will have a hospitable demeanor and strong communication skills. Competitive pay and various benefits available, including employee discounts and sick leave.

Qualifications

• Ability to lead the guest experience effectively.
• Develop skills to handle customer concerns.
• Desire to learn and foster a welcoming environment.

Responsibilities

• Check in with guests and ensure satisfaction.
• Resolve guest concerns promptly.
• Work alongside teammates for a friendly atmosphere.
• Promote McDonald's App and services.

Skills

Humble and hospitable demeanor

Passion for helping others

Effective communication

Anticipating customer needs

Job description

Overview

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Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

What You’ll Need to Succeed

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Perks & Benefits

• Competitive pay from $15.25 per hour - 17.33 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Additional Details

Available to full time employees in select locations.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants