Guest Experience Intern: Game Nights & Fan Service

Boston Celtics; Boston (MA); Vor Ort; USD 17.000 - 24.000; Teilzeit

Zusammenfassung

The Boston Celtics offer a Guest Experience Intern position within the Guest Experience department. This part-time internship (29 hours/week) runs January through May, aimed at teaching interns how a professional sports organization delivers fan service and operates under pressure.

You will handle fan-facing portals, assist with postgame data analysis, incident reviews, and game-night ticket support, while coordinating with multiple departments to uphold guest policies.

Qualifikationen

• Prior experience in customer service.
• Entertainment/sports/events experience preferred.
• Excellent verbal and written communications.
• Strong social/interpersonal skills.
• Active listening and conflict management abilities.
• Ability to collaborate with other departments.
• Ability to multi-task in a fast-paced environment.

Aufgaben

• Manage fan facing portals including the Celtics Contact Us page and Customer Service inbox.
• Analyze postgame survey data to identify improvement areas.
• Review and elevate incident reports when needed.
• Coordinate tasks across platforms like Archtics and Microsoft Dynamics (CRM).
• Provide ticket support with fan ingress on home game nights.
• Support service recoveries and escalate advanced issues.
• Work with other departments to communicate guest experience policies.
• Collaborate with TD Garden Guest Experience on inquiries.
• Tackle other projects as assigned.

Kenntnisse

Customer service experience

Sports/entertainment experience

Excellent communication

Interpersonal skills

Active listening & conflict management

Cross-department collaboration

Multi-tasking under pressure

Ausbildung

Junior or Senior undergraduate or graduate student

Jobbeschreibung

The Boston Celtics offer a Guest Experience Intern position within the Guest Experience department. This part-time internship (29 hours/week) runs January through May, aimed at teaching interns how a professional sports organization delivers fan service and operates under pressure.

You will handle fan-facing portals, assist with postgame data analysis, incident reviews, and game-night ticket support, while coordinating with multiple departments to uphold guest policies.