Intern, Guest Experience - Spring Semester 2027

Boston Celtics; Boston (MA); Presencial; USD 17.000 - 24.000; A tiempo parcial

Descripción de la vacante

The Boston Celtics offer a Guest Experience Intern position within the Guest Experience department. This part-time internship (29 hours/week) runs January through May, aimed at teaching interns how a professional sports organization delivers fan service and operates under pressure.

You will handle fan-facing portals, assist with postgame data analysis, incident reviews, and game-night ticket support, while coordinating with multiple departments to uphold guest policies.

Formación

• Prior experience in customer service.
• Entertainment/sports/events experience preferred.
• Excellent verbal and written communications.
• Strong social/interpersonal skills.
• Active listening and conflict management abilities.
• Ability to collaborate with other departments.
• Ability to multi-task in a fast-paced environment.

Responsabilidades

• Manage fan facing portals including the Celtics Contact Us page and Customer Service inbox.
• Analyze postgame survey data to identify improvement areas.
• Review and elevate incident reports when needed.
• Coordinate tasks across platforms like Archtics and Microsoft Dynamics (CRM).
• Provide ticket support with fan ingress on home game nights.
• Support service recoveries and escalate advanced issues.
• Work with other departments to communicate guest experience policies.
• Collaborate with TD Garden Guest Experience on inquiries.
• Tackle other projects as assigned.

Conocimientos

Customer service experience

Sports/entertainment experience

Excellent communication

Interpersonal skills

Active listening & conflict management

Cross-department collaboration

Multi-tasking under pressure

Educación

Junior or Senior undergraduate or graduate student

Descripción del empleo

Job Title: Guest Experience Intern

Department: Guest Experience

Supervisor: Sr. Manager, Guest Experience & Arena Operations

Job Classification: Non-Exempt

Job Type: Part-Time, 29 Hours per Week (January - May)

Summary:

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.

Responsibilities:

• Manage fan facing portals including the Celtics Contact Us page and Customer Service inbox
• Identify areas of improvement through analyzing postgame survey data
• Review and elevate incident reports as necessary
• Execute and organize tasks through multiple platforms, including Archtics & Microsoft Dynamics (CRM)
• Provide ticket support with fan ingress on Celtics home game nights
• Facilitate low-level service recoveries while escalating moderate to high level service recoveries
• Coordinate with other departments to communicate guest experience policies and procedures
• Collaborate with TD Garden Guest Experience department for guest inquiries
• Other projects as assigned

Qualifications:

• Prior experience in customer service
• Previous similar experience in entertainment/sports/events is preferred
• Excellent verbal and written communications skills
• Strong social skills with the ability to build and maintain favorable relationships
• Ability to apply active listening and conflict management skills
• Ability to be compatible with other departments under many circumstances
• Ability to multi-task and adjust to rapidly changing business conditions

Requirements:

• Must be a junior or senior undergraduate student or graduate student
• Academic Credit
• Candidate must provide a demo reel (YouTube/Vimeo links)
• Ability to work scheduled home games and events

The expected range of annual salary/hourly rate and potential commission, if applicable, is included below. Where an employee or prospective employee is paid within this/these range(s) will depend on, among other factors, actual ranges for current/former employees in the subject position, market and industry considerations, budgetary considerations, tenure, performance, and standing with the company (applicable to current employees), as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Hourly Rate Range: $15.00

Banner Seventeen, LLC is an Equal Employment Opportunity Employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, religion, creed, sex, pregnancy (and pregnancy related conditions), gender identity or expression, citizenship status, national origin, ancestry, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, familial status, status as a victim of domestic violence, military or veteran status, or any other category protected under applicable federal, state, or local law.

About Company:

Throughout the Boston Celtics’ storied history, they have long stood for equality and respect, including drafting the first African American player, hiring the first African American coach, and playing the first all-black starting five. The Celtics have won a record 18 NBA Championships spanning six decades, including eight in a row from 1959-1966, and winning their most recent in 2024. In addition, 51 former Celtics players, management, coaches, or staff have been inducted into the Naismith Memorial Basketball Hall of Fame. The team has been operating under local ownership since 2002.