Intern, Member Experience Spring 2027

Boston Celtics; Boston (MA); On-site; USD 18,000 - 23,000; Part time

Job summary

The Boston Celtics offer a hands-on Member Experience Internship designed for current students seeking real-world exposure in professional sports operations.

As a Part-Time, 29 hours/week role from January to May, interns assist game-night operations, interact with Season Ticket Members and fans, and gain experience with CRM systems like Archtics and Salesforce while developing strong communication and organizational skills.

Qualifications

• Prior experience in customer service
• Previous similar experience in entertainment/sports/events is preferred
• Excellent verbal and written communication skills
• Strong social skills with the ability to build and maintain favorable relationships
• Ability to apply active listening and conflict management skills
• Ability to be compatible with other departments under many circumstances
• Ability to multi-task and adjust to rapidly changing business conditions

Responsibilities

• Assist the Member Experience Department on game nights with Season Ticket Member gift pick-up, and pre & post game experiences
• Work exclusive Season Ticket Member events, including nights and weekends
• Assist Member Experience Executives with client and special requests
• Engage with Season Ticket Members and Fans and address any questions or concerns that may arise while delivering a positive experience
• Execute & organize tasks through multiple platforms, including Archtics & Salesforce (CRM)
• Data track via Microsoft Excel and Microsoft Word
• Manage the Boston Celtics Fan E-mail and Phone Inquiries
• Perform additional duties assigned by the department as needed

Skills

Customer service

Verbal communication

Written communication

Active listening

Education

Junior or senior undergrad student

Graduate student

Tools

Archtics

Salesforce

Excel

Word

Job description

Boston Celtics Job Posting

Job Title: Member Experience Intern

Department: Member Experience

Supervisor: Director, Member Experience & Retention

Job Classification: Non-Exempt

Job Type: Part-Time, 29 Hours per Week (January - May)

Summary:

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.

Responsibilities:

• Assist the Member Experience Department on game nights with Season Ticket Member gift pick-up, and pre & post game experiences

• Work exclusive Season Ticket Member events, including nights and weekends

• Assist Member Experience Executives with client and special requests

• Engage with Season Ticket Members and Fans and address any questions or concerns that may arise while delivering a positive experience

• Execute & organize tasks through multiple platforms, including Archtics & Salesforce (CRM)

• Data track via Microsoft Excel and Microsoft Word

• Manage the Boston Celtics Fan E-mail and Phone Inquiries

• Perform additional duties assigned by the department as neededQualifications:

• Prior experience in customer service

• Previous similar experience in entertainment/sports/events is preferred

• Excellent verbal and written communication skills

• Strong social skills with the ability to build and maintain favorable relationships

• Ability to apply active listening and conflict management skills

• Ability to be compatible with other departments under many circumstances

• Ability to multi-task and adjust to rapidly changing business conditions

Learning Opportunities:

• Experience in customer service, sales, and benefit planning and execution with Celtics Season Ticket Member base

Requirements:

• Must be a junior or senior undergraduate student or graduate student
• Academic Credit
• Ability to work scheduled home games and events

The expected range of annual salary/hourly rate and potential commission, if applicable, is included below. Where an employee or prospective employee is paid within this/these range(s) will depend on, among other factors, actual ranges for current/former employees in the subject position, market and industry considerations, budgetary considerations, tenure, performance, and standing with the company (applicable to current employees), as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Hourly Rate Range: $15.00

Banner Seventeen, LLC is an Equal Employment Opportunity Employer. All employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, religion, creed, sex, pregnancy (and pregnancy related conditions), gender identity or expression, citizenship status, national origin, ancestry, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, familial status, status as a victim of domestic violence, military or veteran status, or any other category protected under applicable federal, state, or local law.

About Company

Throughout the Boston Celtics' storied history, they have long stood for equality and respect, including drafting the first African American player, hiring the first African American coach, and playing the first all-black starting five. The Celtics have won a record 18 NBA Championships spanning six decades, including eight in a row from 1959-1966, and winning their most recent in 2024. In addition, 51 former Celtics players, management, coaches, or staff have been inducted into the Naismith Memorial Basketball Hall of Fame. The team has been operating under local ownership since 2002.