Guest Experience Housekeeping Attendant

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Commonwealth Lodging Management LLC's Marriott Norfolk Waterside in Norfolk, VA is seeking a housekeeping attendant. The role pays $17 per hour and requires maintaining positive guest relations, confidentiality, and efficient room cleaning.

You will resolve guest complaints, know hotel services and promotions, respond to inquiries about local attractions, and follow safety protocols including OSHA-compliant chemical use. The job emphasizes physical stamina, endurance, and teamwork.

Qualifications

• Exert physical effort lifting at least 25 pounds.
• Push/pull carts up to 100 pounds.
• Stand and move for lengthy periods.
• Work in various hotel areas and environments.
• Reach above head/shoulder height.

Responsibilities

• Maintain positive guest relations and guest confidentiality.
• Resolve guest complaints to ensure satisfaction.
• Know hotel features, hours, rates, packages and promotions.
• Be familiar with local attractions to respond to inquiries.
• Follow OSHA regulations when handling chemicals.
• Prepare rooms for cleaning and assist in cleaning duties.
• Complete daily reports and assist coworkers as needed.
• Aid guests and coworkers as needed and assist in emergencies.

Skills

Guest relations

Complaint resolution

Communication skills

Teamwork

Job description

Commonwealth Lodging Management LLC's Marriott Norfolk Waterside in Norfolk, VA is seeking a housekeeping attendant. The role pays $17 per hour and requires maintaining positive guest relations, confidentiality, and efficient room cleaning.

You will resolve guest complaints, know hotel services and promotions, respond to inquiries about local attractions, and follow safety protocols including OSHA-compliant chemical use. The job emphasizes physical stamina, endurance, and teamwork.