Houseperson

COMMONWEALTH LODGING MANAGEMENT LLC; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Commonwealth Lodging Management LLC's Marriott Norfolk Waterside in Norfolk, VA is seeking a housekeeping attendant. The role pays $17 per hour and requires maintaining positive guest relations, confidentiality, and efficient room cleaning.

You will resolve guest complaints, know hotel services and promotions, respond to inquiries about local attractions, and follow safety protocols including OSHA-compliant chemical use. The job emphasizes physical stamina, endurance, and teamwork.

Qualifications

• Exert physical effort lifting at least 25 pounds.
• Push/pull carts up to 100 pounds.
• Stand and move for lengthy periods.
• Work in various hotel areas and environments.
• Reach above head/shoulder height.

Responsibilities

• Maintain positive guest relations and guest confidentiality.
• Resolve guest complaints to ensure satisfaction.
• Know hotel features, hours, rates, packages and promotions.
• Be familiar with local attractions to respond to inquiries.
• Follow OSHA regulations when handling chemicals.
• Prepare rooms for cleaning and assist in cleaning duties.
• Complete daily reports and assist coworkers as needed.
• Aid guests and coworkers as needed and assist in emergencies.

Skills

Guest relations

Complaint resolution

Communication skills

Teamwork

Job description

Job Details

Job Location: Marriott Norfolk Waterside, Norfolk, VA - Norfolk, VA, Salary Range: $17.00 - $17.00Hourly,

Job Responsibilities

• Always maintain positive guest relations at all times and guest confidentiality.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete daily report as instructed by supervisor.
• With instructions, be able to clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
• Enter and prepare the room for cleaning.
• cleans guest bathroom/bedroom/floor corridor.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Vacuum the carpet.
• Make beds daily with clean linens.
• Turn in lost and found items immediately to the supervisor.
• Keep housekeeping carts stocked, clean and orderly. Stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
• Maintain pool areas. Clean pool windows and bathroom daily.
• Clean ice and soda machines on all floors.
• Dust light fixtures in hallways.
• Remove all dirty linen from laundry chutes.
• Remove all dirty linen from the hallways.
• Turn in lost and found items immediately to the supervisor.
• Aid co-workers and guests as needed.
• Notify the supervisor of any guests’ complaints or comments.
• Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Qualifications: PHYSICAL REQUIREMENTS

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.
• Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.
• Must be able to reach above head and shoulder height to perform job duties.