Guest Experience Housekeeper

Extended-Stay-Hotel; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Extended-Stay-Hotel in Orlando, FL is seeking a Housekeeper responsible for cleaning guest rooms in accordance with our guidelines and procedures to provide the best possible guest experience.

The role includes maintaining carts and laundry areas, reporting maintenance issues, assisting guests with requests, and completing mandatory Extended Stay University training. It requires adherence to safety policies and teamwork with hotel staff.

Qualifications

• Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
• Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.
• Apply good judgment at all times.

Responsibilities

• Cleans assigned guest rooms with adherence to company standards, policies and procedures.
• Maintains housekeeping carts, cart rooms and laundry areas to company standard while in use.
• Stocks carts and cart rooms if necessary and or directed by management.
• Reports all maintenance issues directly to the front desk and/or manager on duty.
• Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
• Complies with all safety and security policies and procedures.
• Completes all required and annual Extended Stay University training.

Skills

Communication

Policy compliance

Judgment

Job description

Extended-Stay-Hotel in Orlando, FL is seeking a Housekeeper responsible for cleaning guest rooms in accordance with our guidelines and procedures to provide the best possible guest experience.

The role includes maintaining carts and laundry areas, reporting maintenance issues, assisting guests with requests, and completing mandatory Extended Stay University training. It requires adherence to safety policies and teamwork with hotel staff.