Guest Experience Host: Welcoming & Fast-Paced Front-of-House

The Cheesecake Factory Incorporated; Cambridge (MA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Flexible scheduling

Faster Pay

Meal discounts

Training & advancement

Fortune 100 Best Companies to Work For

Job summary

The Cheesecake Factory Incorporated is hiring for a Host in a high-volume, full-service restaurant. You will warmly greet guests, manage seating and waitlists, and quote accurate wait times to ensure smooth guest flow.

The role emphasizes hospitality, teamwork, and exceptional guest service. We offer steady hours, flexible life with part-time or full-time opportunities, and benefits including medical coverage and employee perks.

Qualifications

• Experience in hospitality, customer service, or food service preferred.
• Strong communication and interpersonal skills with a focus on guest service.
• Dependable, dedicated, reliable, and punctual with a strong work ethic.

Responsibilities

• Warmly greet guests creating a positive first impression.
• Use a floor plan and follow a seating rotation to assign tables promoting guest satisfaction.
• Provide accurately quoted wait times while managing reservations to support smooth guest flow.
• Play an important role in front of house operations, supporting teamwork to enhance the overall guest experience.
• Answer phones with a sense of urgency, helping guests with general questions.
• Demonstrate ownership of sidework and closing tasks.
• Multitask and work well under pressure while maintaining cleanliness and organization.
• Work with speed and efficiency in a fast paced, full-service restaurant.

Skills

Guest service

Communication

Team player

Job description

The Cheesecake Factory Incorporated is hiring for a Host in a high-volume, full-service restaurant. You will warmly greet guests, manage seating and waitlists, and quote accurate wait times to ensure smooth guest flow.

The role emphasizes hospitality, teamwork, and exceptional guest service. We offer steady hours, flexible life with part-time or full-time opportunities, and benefits including medical coverage and employee perks.