Guest Experience Host — Warm Welcomes & Seating

Novotel Miami Brickell; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Accor's Miami property seeks a Guest Relations Host to greet, seat, and assist guests with warmth, inform about buffets, and promote hotel outlets including Lima, Vista, Uva, and the Fitness Center.

You will work with the Culinary Director and F&B managers, handle high-volume entrances, use OpenTable, answer phones, and help ensure an amazing guest experience while upholding Novotel standards.

Responsibilities

• Greet and seat guests in a friendly and courteous manner.
• Answer phone calls and assist with reservations.
• Promote all F&B outlets and daily specials.
• Introduce the menu and assist with opening/closing restaurant operations.
• Use the OpenTable system for seating and reservations.
• Maintain awareness of hotel amenities and events to upsell offerings.
• Keep podium and restaurant areas clean and presentable.

Job description

Accor's Miami property seeks a Guest Relations Host to greet, seat, and assist guests with warmth, inform about buffets, and promote hotel outlets including Lima, Vista, Uva, and the Fitness Center.

You will work with the Culinary Director and F&B managers, handle high-volume entrances, use OpenTable, answer phones, and help ensure an amazing guest experience while upholding Novotel standards.