Guest Experience Host: Warm Welcomes & Seamless Seating

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Graton Resort & Casino is seeking a Bistro 101 Host to warmly greet guests, manage seating, and coordinate reservations using OpenTable. You will assist with take-out and room service orders while maintaining a polished appearance and professional demeanor.

Strong communication and teamwork are essential as you liaise with dining room staff to ensure a seamless guest experience from arrival through departure.

Qualifications

• Experience in hospitality or restaurant hosting is preferred.
• Excellent communication and welcoming demeanor.
• Ability to manage reservations and walk-in guests with accuracy.

Responsibilities

• Greet guests promptly and professionally upon arrival.
• Seat guests and present menus as needed.
• Manage reservations, waitlists, and OpenTable bookings.
• Handle take-out and room service orders in a courteous manner.
• Coordinate with service staff to ensure smooth dining flow.
• Maintain a clean and organized host stand and lobby area.
• Answer phone inquiries and assist guests with requests as needed.

Skills

Customer service

Communication

Greet guests

Teamwork

Tools

OpenTable

Job description

Graton Resort & Casino is seeking a Bistro 101 Host to warmly greet guests, manage seating, and coordinate reservations using OpenTable. You will assist with take-out and room service orders while maintaining a polished appearance and professional demeanor.

Strong communication and teamwork are essential as you liaise with dining room staff to ensure a seamless guest experience from arrival through departure.